Product Information > JADE Error Messages and System Messages > 5500 through 5599 - License Errors > 5502 - License key is incomplete

5502   License key is incomplete

Cause

This error occurs if you specify a license key that does not match your license registration because you have not entered the complete license key. The error can also occur if an SDS or RPS system is started and the DatabaseSubrole parameter in the [SyncDbService] of the JADE initialization file is incorrectly specified.

Action

Your JADE messages (jommsg.log) log file may provide information that helps you to resolve the error.

Enter your license key again. It must match the license key that was supplied with your JADE software. If the error still occurs, contact JADE Sales and Marketing. For more details about contacting JADE, access our Web site at https://www.jadeworld.com.