You can load a new text file of knowledge base articles supplied by JADE Support.
To load a new knowledge base information file
Select the Load Articles command from the Maintenance menu.
The common Load Monitor KnowledgeBase From Backup File dialog is then displayed, to enable you to specify your load options.
In the Look in text box, enter the absolute path in which the new text file of knowledge base articles is located.
Select the text file of knowledge base articles that you want to load in the folder and file list in the middle of the dialog or specify the file name in the File name text box.
Click the Open button.
A message box is then displayed, warning you that the load action will delete any existing knowledge base articles in your JADE database and prompting you to click the Yes button if you want to continue with the text file load process. (Alternatively, click the No button if you want to return to the to the JADE Monitor Knowledge Base Help Editor; for example, to extract the existing knowledge base information to another location or file name before initiating the knowledge base articles load process again.)
The Load Complete message box is then displayed, stating that the knowledge base articles have been loaded into your JADE database from the specified location and file.
Click the OK button to return focus to the JADE Monitor Knowledge Base Help Editor.