Roles

You can use a role to group permissions based on the type of work a user does. For example, you can have a case officer role and a team member role.

Each role has a different set of permissions that grants or denies access to different areas of ICM.

The permission of a role determines what a user can see and do.

 

A role:

• is owned by an agency

• is managed by authorized users in that agency

• can contain zero, one, or many permissions

 

There's no limit to the number of roles you can create.

A user can have zero, one, or many roles.

To manage roles, you need the Can Maintain Roles permission.

 

Roles are managed and owned by the agency of the agency administrator that created the role. Other agency administrators can't see these.