Look at a Case Location on Google Maps

If a location has been specified for a source entity in a case, you can look at it in Google Maps:

1. Open the required case.

2. Select the Overflow tab > Select Google map.

3. Use one of these options depending on whether you want to see one or multiple locations on a map:

• Double-click a listing to open one location record.

• Select individual location entities by dragging them to the Selected area.

• Click Select all to select all locations.

  If there are several locations, use the filter to find the one you want to see > Select Refresh.

4. Select the Google map tab.

   Your administrator can grant access to this feature by enabling the Can show locations on a map permission and the Maps option.