Export Case Data

You can export data if you have the Case Administrator permission.

 

This example shows how to export from a server:

1. Use ICM on the server or laptop to find and open the case you want to export.

2. Select the Overflow tab > Select Export (for server).

3. Select Browse to specify where you want to save the case file.

   This file location should be on a USB drive or a network drive that can be accessed from the laptop.

4. Select Encryption not required if you don't need the files to be encrypted.

   Only use this for diagnostic purposes.

5. Select Export > Select OK..

   The data is sent to the location you specified.

   Progress is shown in the Log area.

   The entries are also written to a file called case export<n>.log. n starts at a value of 1 and increments by 1 for each successive log written.

   The first case export log will be named case export1.log.

   When it reaches a certain size, it's closed. Logging will continue with a log called case export2.log.

   Logs are written to the \logs folder in the server environment folder.